Empowerment

Welcome to the Empowerment subject.

Empowerment is in the First Contact Resolution (FCR) category. - View all

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Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View

Top Three Strategies for Improving First Call Resolution (FCR): Jacada

Are you struggling to measure or improve FCR? You’re not alone. Despite its importance, it is nearly the hardest metric to measure accurately… View

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Aspect Software

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