Objectives
Objectives is in the Targets category. - View all
The 'bad' call centre reports, one way or another, indicate the 'big brother' syndrome developing in call centres. High stres… View
Role Conflict: Call handlers may experience work-related stress if they do not feel that the target time for a call allows them to answer all a… View
Quantitative and Qualititative aspects of monitoring View
Leveraging Performance Optimisation to Help Achieve Corporate Objectives During the past decade or so, companies have had to shift the way they… View
Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View
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