Welcome to the Rework subject.
Rework is in the Quality category. - View all
Too many call centres simply don't do quality, never mind have a quality process to support their call handling. Why does this happen?&nb… View
Measuring the level of resolution live is not always easy and whilst it can be undertaken manually, it should be supported through CRM systems. … View
Resolved live or first-time resolution is a key measure in any contact centre From a customer satisfaction perspective, the customer has an exp… View
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