Welcome to the Tele-skills Assessment subject.
Tele-skills Assessment is in the Monitoring category. - View all
Too many call centres simply don't do quality, never mind have a quality process to support their call handling. Why does this happen?&nb… View
Accuracy Script/process adherence Associate follows written material as explained in training, as well as Methods and Procedures (Te… View
Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View
Tele-skills Assessment Form identifying positive and negative indicators for monitoring … View
Tele-skills Assessment Form including positive and negative indicators. Form includes space for observation comments … View
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UK and Ireland