Welcome to the Tele-skills Assessment subject, the available toolkits are displayed below.
Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View
Tele-skills Assessment Form identifying positive and negative indicators for monitoring … View
Tele-skills Assessment Form including positive and negative indicators. Form includes space for observation comments … View
Compliments Word documents - takes input reults and provides bar charts for individual, team or call centre … View
Covers all advisor quality monitoring requirements to deliver the perfect call … View
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UK and Ireland