Featured Case Studies
Advanced Quality Analysis: Aspect Software: BROCHURE
Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer...View
British Gas Unified IP (UC): Aspect Software
The Company British Gas provides gas, electricity and home repair services to millions of customers in...View
British Gas Workforce Optimisation (WFO): Aspect Software
The Company British Gas Services (BGS) is the largest domestic central heating and gas appliance installation...View
BT's Provides Outsourced Managed Switchboard Service
Outsourcing of operator service to improve performnace and costView
Electric Utility Outbound Collections: Aspect Software
The Business Challenge An electric utility company was looking for a solution that would address the...View
First Call Resolution (FCR): Customer Relationship Metrics
Post call IVR surveys are now growing in importance in improving the customer experience and...View
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations...View
Maxima Advantage Vantage Point: Pipkins Hosted Workforce Management: BROCHURE
Pipkins WorkforceScheduling.com Is a low cost subscription-based Workforce Management solution for small centres. Read the full case...View
NICE IEX Workforce Management (WFM): NICE: BROCHURE
A comprehensive workforce management solution for improving the efficiency and effectiveness of your businessView
Nuance's Speech Technology Appication
A case study looking at speech at T-MobileView
Optimised Collections: Aspect Software: BROCHURE
Optimized Collections delivers a new way to improve collections processes by allocating resources, tracking performance and applying the most effective contact strategiesView
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 –...View
Q-Max Workforce Management (WFM)
For an overview of the key features of Q-Max Workforce Management, read the white paper...View
Q-Max: Provides WFM to EDF Energy
Q-Max workforce management in the utility sector with EDF EnergyView
Unified Outreach: Aspect Software: BROCHURE
Unified Communications Application for the Debt RecoveryView
Voice Portal and Proactive Contact: Avaya
Avaya's successful implementation into a credit unionView