Flexi Time

Author: CCa2z

Date: 9th November 2009

Flexi time doesn't really have a place in contact centres.  It is a policy, by which employees can vary their working hours to gain credit hours.  This then allows the individual to have a flex-day off.

The main concern in a contact centre is that agents will gain credit hours at a time they are not needed and take additional time off when they needed.

This can be controlled. of course, but then it takes additional management.  There will be times where there are greater levels of absence or unexpected call volumes, whereby additional hours would be welcome.

See Flexi Time Policy


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