Author: CCa2z
Date: 27th October 2004
Here are some of the key dimensions of an incoming call
Call >>
Network
ACD Time
Busy Signal
IVR Ring
ACD Queue
Talk Time
After Call Wrap
Where No
Turret Ring Time
Trunks
Delay Time
Handle Time
Agent Load
Available
Trunk Load
Turret Ring Time (TRT) occurs when the ACD presents a call to the agents turret, where it can be accepted or rejected.
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