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Content for your own designer ACD custom reports. View
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Comprehensive agent and team monitoring - covering quality scores, productivity,...View
General - Interview Questions (Free Toolkit)
Full set of general questions to accompany competency based questions View
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Calcualate service level staffing requirements for the week by hour...View
Balanced Scorecard of KPIs & Objectives (All Levels)
Balanced Scorecard indicating performance targets for all levels of staff....View
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So much time is lost in contact centres through ineffective...View
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Objection Handling for Outbound Upsell - (Free Toolkit)
It is important that we handle any customer objection correctly...View
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Call Monitoring Form - Tele-skills Assessment (Results Bars)
Compliments Word documents - takes input reults and provides bar...View
Planning and Organising - Interview Questions (Free Toolkit)
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Problem Solving Decision Making - Interview Questions (Free Toolkit)
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Resilience Tenacity - Interview Questions (Free Toolkit)
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Achievement Energy - Interview Questions (Free Toolkit)
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Call 'Type' Tracking Process Flow
Develop a process for establishing your call 'types'for avoidance. (Youcan...View
Call Monitoring Form - Outbound Sales 1 (Criteria)
Call Monitoring form for outbound telesales - weighted criteria View
Call Monitoring Form - Tele-skills Assessment
Tele-skills Assessment Form identifying positive and negative indicators for monitoring View
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Blank template to be used for interview questions View
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Appraisal System Documentation 1
Appraisal system documentation to carryout regular performance reviews View
Business Analyst - Job Description (Free Toolkit)
Full role/job description for Business Analyst View